| A study of brand image towards customer's satisfaction in the Malaysian hotel industry J Lahap, NS Ramli, NM Said, SM Radzi, RA Zain Procedia-Social and Behavioral Sciences 224, 149-157, 2016 | 299 | 2016 |
| The importance of communication in improving service delivery and service quality in the Malaysian hotel industry J Lahap, B O’mahony, J Dalrymple Procedia-Social and Behavioral Sciences 224, 213-220, 2016 | 51 | 2016 |
| The effect of perceived waiting time on customer’s satisfaction: A focus on fast food restaurant J Lahap, RI Azlan, KA Bahri, NM Said, D Abdullah, RA Zain International Journal of Supply Chain Management 7 (5), 259-266, 2018 | 35 | 2018 |
| Perceived website interactivity, perceived usefulness and online hotel booking intention: a structural model D Abdullah, SBM Kamal, A Azmi, J Lahap, KA Bahari, N Din, CP Pinang Malaysian Journal of Consumer and Family Economics 21 (1), 45-57, 2019 | 33 | 2019 |
| Factors influencing visual electronic word of mouth (e-WOM) on restaurant experience D Abdullah, M Hambali, SBM Kamal, N Din, J Lahap Proceedings of the 3rd International Hospitality and Tourism Conference …, 2016 | 17 | 2016 |
| Internal market orientation framework as a source of improving service quality within the Malaysian hotel industry J Lahap, NM Said, KHC Rose, N Sumarjan, Z Mohi SHS Web of Conferences 12, 01004, 2014 | 13 | 2014 |
| Brand image towards customer’s satisfaction: A focus on the Malaysian hotel sector J Lahap, NS Ramli, SM Radzi, NM Said, RA Zain Procedia‐Social and Behavioral Sciences, 11-15, 2016 | 11 | 2016 |
| An examination of current compensation and performance appraisal practice among hotel employers in Malaysia: A preliminary study J Lahap, SM Isa, NM Said, K Rose, J Saber Theory and practice in hospitality and tourism research, 9-14, 2015 | 11 | 2015 |
| Improving service quality in Malaysian hotels: Exploring the people dimension J Lahap, GB O’Mahony, J Dalrymple Global Business and Technology Association International Conference …, 2013 | 9 | 2013 |
| The development of a service delivery improvement model for the Malaysian hotel sector: a focus on the developing, formulating, synthesising and refinement of a new model GB O'Mahony, J Lahap, JF Sillitoe | 9 | 2011 |
| Six Sigma as a source of service delivery improvement methodology for the Malaysian hotel sector J Lahap, B O’Mahony, J Dalrymple Theory and Practice in Hospitality and Tourism Research 15, 2014 | 7 | 2014 |
| Developing a service delivery improvement model for the Malaysian hotel sector J Lahap Swinburne, 2013 | 7 | 2013 |
| Internal market orientation framework as a source of improving service quality within the Malaysian hotel sector J Lahap, MN Said, K Rose, N Sumarjan, Z Mohi The 4th International Conference on Tourism Research (4ICTR), 21-33, 2014 | 6 | 2014 |
| Barriers to Improving Service Delivery in Malaysian Hotels: Experts views on a proposed model J Lahap, GB O'Mahony, JF Dalrymple | 5 | 2013 |
| Factors Influencing Consumers’ Continuance Usage Intention towards Food Delivery Application: A Case Study in Kuang, Selangor, Malaysia J Lahap, NJ Saupi, NM Said, D Abdullah, SBM Kamal International Journal of Academic Research in Business and Social Sciences …, 2023 | 4 | 2023 |
| The Importance of Communication in Improving Service Quality in the Malaysian Hotel Industry J Lahap, B O’Mahony, J Dalrymple Procedia-Social and Behavioral Sciences 2016, 1-7, 2016 | 3 | 2016 |
| Developing a Procurement Framework for the Malaysian Hospitality Industry: A Preliminary Study. NM Ibrahim, S. Z., Lahap, J., Nazlan, N. N., Ariffin, H. F., Said ESTEEM Journal of Social Sciences and Humanities 4 (Special Issue), 10-18, 2020 | 2 | 2020 |
| The Study of Working Engagement and Working Environment towards Job Happiness in the Malaysian Hotel Industry J Lahap, NAM Nazri, A Azmi, SBM Kamal, KA Bahari, NM Said International Journal of Current Science Research and Review 5 (7), 2698-2713, 2022 | 1 | 2022 |
| Tourist’s Expectation, Experience, and Satisfaction of Shopping Landscape in Malaysia A Azmi, HA Zubir, J Lahap, N Hashim, MFA Wahab International Journal of Academic Research in Business and Social Sciences …, 2022 | 1 | 2022 |
| Coffee at the Library? Factors Affecting Consumer Acceptance of Foodservice at the Library A Ariffin, H. F., Said, N. M., Hamir, N., Lahap, J., Zainol, N. and Ngelambong ESTEEM Journal of Social Sciences and Humanities 4 (Special Issue), 145-159, 2020 | 1* | 2020 |
SM RadziUniversiti Teknologi MARAVerified email at uitm.edu.my
