Stefanie Paluch
Stefanie Paluch
Professor for Service and Technology Marketing
Verified email at - Homepage
Cited by
Cited by
Brave new world: service robots in the frontline
J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management 29 (5), 907-931, 2018
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson
Journal of Service Theory and Practice 30 (3), 361-391, 2020
Service robots: Drivers of perceived responsibility for service outcomes
M Jörling, R Böhm, S Paluch
Journal of Service Research 22 (4), 404-420, 2019
A nice and friendly chat with a bot: User perceptions of AI-based service agents
NV Wuenderlich, S Paluch
Contrasting risk perceptions of technology-based service innovations in inter-organizational settings
S Paluch, NV Wünderlich
Journal of business Research 69 (7), 2424-2431, 2016
Service robots, agency and embarrassing service encounters
V Pitardi, J Wirtz, S Paluch, WH Kunz
Journal of service management 33 (2), 389-414, 2021
Stage-gate and agile development in the digital age: Promises, perils, and boundary conditions
S Paluch, D Antons, M Brettel, C Hopp, TO Salge, F Piller, D Wentzel
Journal of Business Research 110, 495-501, 2020
Conversational commerce–a new era for service business development?
S Tuzovic, S Paluch
Service Business Development: Strategien–Innovationen–GeschäftsmodelleBand 1 …, 2018
The service revolution, intelligent automation and service robots
J Wirtz, W Kunz, S Paluch
European Business Review 29 (5), 909, 2021
Services Marketing
Y Lin, J Agarwal, AT Lechner, DA Farrag, M Hassan, A Ruvio, ...
2018 AMA Summer Academic Conference, 2018
Service separation and customer satisfaction: assessing the service separation/customer integration paradox
S Paluch, M Blut
Journal of Service Research 16 (3), 415-427, 2013
To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era
S Tuzovic, S Kabadayi, S Paluch
International Journal of Hospitality Management 95, 102892, 2021
Artificial intelligence and robots in the service encounter
S Paluch, J Wirtz
Journal of service management research, 2020
Service robots and the future of services
S Paluch, J Wirtz, WH Kunz
Marketing Weiterdenken: Zukunftspfade für eine marktorientierte …, 2020
Persuaded self-tracking with wearable technology: carrot or stick?
S Paluch, S Tuzovic
Journal of Services Marketing 33 (4), 436-448, 2019
Smart Services–Analyse von strategischen und operativen Auswirkungen
S Paluch
Dienstleistungen 4.0: Geschäftsmodelle-Wertschöpfung-Transformation. Band 2 …, 2017
Customer expectations of remote maintenance services in the medical equipment industry
S Paluch
Journal of Service Management 25 (5), 639-653, 2014
“My colleague is a robot”–exploring frontline employees' willingness to work with collaborative service robots
S Paluch, S Tuzovic, HF Holz, A Kies, M Jörling
Journal of Service Management 33 (2), 363-388, 2022
Service robots in the front line: will it be a brave new world
J Wirtz, P Patterson, W Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management 29 (5), 907-931, 2018
“My bad”: investigating service failure effects in self-service and full-service settings
S Köcher, S Paluch
Journal of Services Marketing 33 (2), 181-191, 2019
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