Vinh Lu
Cited by
Cited by
Brave new world: service robots in the frontline
J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management 29 (5), 907-931, 2018
Career adaptation: The relation of adaptability to goal orientation, proactive personality, and career optimism
LR Tolentino, PRJM Garcia, VN Lu, SLD Restubog, P Bordia, C Plewa
Journal of Vocational Behavior 84 (1), 39-48, 2014
Service robots, customers, and service employees: what can we learn from the academic literature and where are the gaps?
VN Lu, J Wirtz, W Kunz, SG Paluch, A T Martins, P Patterson
Journal of Service Theory and Practice, 2020
The role of career adaptability in predicting entrepreneurial intentions: A moderated mediation model
LR Tolentino, V Sedoglavich, VN Lu, PRJM Garcia, SLD Restubog
Journal of Vocational Behavior 85 (3), 403-412, 2014
Examining strategic orientation complementarity using multiple regression analysis and fuzzy set QCA
J Ho, C Plewa, VN Lu
Journal of business research 69 (6), 2199-2205, 2016
In pursuit of service excellence: Investigating the role of psychological contracts and organizational identification of frontline hotel employees
VN Lu, A Capezio, SLD Restubog, PRJM Garcia, L Wang
Tourism Management 56, 8-19, 2016
Does anger expression help or harm leader effectiveness? The role of competence-based versus integrity-based violations and abusive supervision
L Wang, S Restubog, B Shao, V Lu, GA Van Kleef
Academy of Management Journal 61 (3), 1050-1072, 2018
Effective sense-and-respond strategies: Mediating roles of exploratory and exploitative innovation
LV Ngo, T Bucic, A Sinha, VN Lu
Journal of Business Research 94, 154-161, 2019
The internet and export marketing performance: the empirical link in export market ventures
V Nhat Lu, CC Julian
Asia pacific Journal of marketing and logistics 19 (2), 127-144, 2007
Attributions of blame for customer mistreatment: Implications for employees' service performance and customers' negative word of mouth
PRJM Garcia, SLD Restubog, VN Lu, RK Amarnani, L Wang, A Capezio
Journal of Vocational Behavior 110, 203-213, 2019
When victims become culprits: The role of subordinates’ neuroticism in the relationship between abusive supervision and workplace deviance
PRJM Garcia, L Wang, V Lu, K Kiazad, SLD Restubog
Personality and Individual Differences 72, 225-229, 2015
The mediating role of brand knowledge on employees’ brand citizenship behaviour: Does organizational tenure matter?
LT Van Nguyen, VN Lu, SR Hill, J Conduit
Australasian Marketing Journal 27 (3), 169-178, 2019
Engagement in online communities: implications for consumer price perceptions
LTV Nguyen, J Conduit, VN Lu, S Rao Hill
Journal of Strategic Marketing 24 (3-4), 241-260, 2016
Determinants of export success in professional business services: A qualitative study
VN Lu, PG Quester, CJ Medlin, B Scholz
The Service Industries Journal 32 (10), 1637-1652, 2012
Enabling SMEs’ learning from global value chains: Linking the logic of power and the logic of embeddedness of interfirm relations
T Soontornthum, L Cui, VN Lu, J Su
Management International Review 60, 543-571, 2020
Social shedding: Identification and health of men’s sheds users.
S Ford, B Scholz, VN Lu
Health Psychology 34 (7), 775, 2015
Transforming marketing education: Historical, contemporary and future perspectives
L Brennan, VN Lu, T von der Heidt
Australasian Marketing Journal 26 (2), 65-69, 2018
Keeping the faith! Drivers of participation in spiritually-based communities
K Granger, VN Lu, J Conduit, R Veale, C Habel
Journal of Business Research 67 (2), 68-75, 2014
The impact of rebranding on club member relationships
C Plewa, V Lu, R Veale
Asia Pacific Journal of Marketing and Logistics 23 (2), 222-242, 2011
Clinicians’ accounts of communication with patients in end-of-life care contexts: A systematic review
B Scholz, L Goncharov, N Emmerich, VN Lu, M Chapman, SJ Clark, ...
Patient Education & Counseling, 2020
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