The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry O Kitapci, C Akdogan, İT Dortyol Procedia - Social and Behavioral Sciences 148 (1), 161-169, 2014 | 621 | 2014 |
The paths from service quality dimensions to customer loyalty: An application on supermarket customers O Kitapci, IT Dortyol, Z Yaman, M Gulmez Management Research Review 36 (3), 239-255, 2013 | 187 | 2013 |
How do international tourists perceive hotel quality? An exploratory study of service quality in Antalya tourism region IT Dortyol, I Varinli, O Kitapci International Journal of Contemporary Hospitality Management 26 (3), 470-495, 2014 | 174 | 2014 |
Restoran Hizmetlerinde Müşteri Şikayet Davranışları: Sivas İlinde Bir Uygulama O Kitapci Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 111-120, 2008 | 135 | 2008 |
The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research N Büyükdağ, AN Soysal, O Ki̇tapci Journal of Retailing and Consumer Services 55, 102112, 2020 | 107 | 2020 |
İlişki pazarlamasının gelişimi ve yakın geleceği M Gülmez, O Kitapçı CÜ İktisadi ve İdari Bilimler Dergisi 4 (2), 81-89, 2003 | 102 | 2003 |
Antecedents of consumer-brand identification in terms of belonging brands N Büyükdağ, O Kitapci Journal of Retailing and Consumer Services 59, 102420, 2021 | 78 | 2021 |
E-complaint tracking and online problem-solving strategies in hospitality management: Plumbing the depths of reviews and responses on TripAdvisor I Sahin, M Gulmez, O Kitapci Journal of Hospitality and Tourism Technology 8 (3), 372-394, 2017 | 62 | 2017 |
Ağızdan Ağıza Çevirimiçi İletişim Otellerdeki Oda Satışlarına Etkisi Üzerine Bir Araştırma O Kitapci, S Taştan, İT Dörtyol, C Akdoğan Doğuş Üniversitesi Dergisi 13 (2), 266-274, 2012 | 62* | 2012 |
The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers O Kitapci, IT Dortyol Management research news 32 (10), 932-941, 2009 | 58 | 2009 |
TÜKETİCİ SATIN ALMA KARAR SÜRECİNDE AİLE BİREYLERİNİN ETKİLERİ: KADININ DEĞİŞEN ROLÜ SİVAS İLİNDE BİR UYGULAMA. O Kıtapci, İT Dörtyol Journal of the Cukurova University Institute of Social Sciences 18 (2), 2009 | 44* | 2009 |
THE EFFECTS OF OUTDOOR ADVERTISEMENTS ON CONSUMERS: A CASE STUDY M Gulmez, S Karaca, O Kitapci Studies in Business and Economics 5 (2), 70-88, 2010 | 41 | 2010 |
Müşteri sadakati yaratmak için veri tabanlı pazarlama: Türkiyedeki 4 ve 5 yıldızlı oteller üzerine bir uygulama O Kitapci Sosyal Bilimler Enstitüsü, 2006 | 40 | 2006 |
Hastane hizmet kalitesi ve bir uygulama M Gülmez, O Kitapçı Hacettepe Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi 26 (1), 2008 | 39 | 2008 |
İnternet bankacılığı ve müşteri davranışları: Cumhuriyet Üniversitesi akademik ve idari personeline yönelik bir uygulama M Gülmez, O Kitapçı CÜ İktisadi ve İdari Bilimler Dergisi 7 (2), 83-100, 2006 | 37 | 2006 |
The Usage of Geographical Information Systems (GIS) in the Marketing Decision Making Process: A Case Study for Determining Supermarket Locations T Turk, O Kitapci, IT Dortyol Procedia - Social and Behavioral Sciences 148 (1), 227-235, 2014 | 34 | 2014 |
The Effect of Economic Policies Applied in Turkey to the Sale of Automobiles: Multiple Regression and Neural Network Analysis O Kitapci, H Ozekicioglu, O Kaynar, S Tastan Procedia - Social and Behavioral Sciences 148 (1), 653-661, 2014 | 33 | 2014 |
The impact of cultural dimensions on customer complaint behaviours: an exploratory study in Antalya/Manavgat tourism region GS Ergün, O Kitapci International Journal of Culture, Tourism and Hospitality Research 12 (1), 59-79, 2018 | 32 | 2018 |
Müşteri şikâyet davranışlarında kültürler arası farklar: KKTC vatandaşları ve TC vatandaşlarına yönelik bir uygulama O Kitapci Dumlupınar Üniversitesi Sosyal Bilimler Dergisi 25 (2), 197-203, 2009 | 18 | 2009 |
The use of artificial neural networks (ANN) in forecasting housing prices in Ankara, Turkey O Kitapci, Ö Tosun, MF Tuna, T Turk Journal of Marketing and Consumer Behaviour in Emerging Markets 5, 5-15, 2017 | 17 | 2017 |