Karyn L Wang
Karyn L Wang
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Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services.
KL Wang, M Groth
Journal of Applied Psychology 99 (2), 341, 2014
Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors
Y Yue, KL Wang, M Groth
Personnel Psychology 70 (4), 769-808, 2017
The changing value of skill utilisation: Interactions with job demands on job satisfaction and absenteeism
KL Wang, A Johnson, H Nguyen, RE Goodwin, M Groth
Applied Psychology 69 (1), 30-58, 2020
Time to change: A review of organisational culture change in health care organisations
A Johnson, H Nguyen, M Groth, K Wang, JL Ng
Journal of Organizational Effectiveness: People and Performance, 2016
The customer experience of emotional labor.
M Groth, T Hennig-Thurau, K Wang
Routledge/Taylor & Francis Group, 2013
The impact of surface acting on coworker-directed voluntary workplace behaviours
Y Yue, KL Wang, M Groth
European Journal of Work and Organizational Psychology 25 (3), 447-458, 2016
Mindfulness: creating the space for compassionate care
L Blewitt, K Wang, H Nguyen, A Johnson, K Pidial, N Yu
Industrial and Organizational Psychology 8 (4), 706-710, 2015
Determinants of goals.
PA Heslin, KL Wang
Routledge/Taylor & Francis Group, 2013
Caught out! The role of customer emotional intelligence and dual thinking processes in perceptions of frontline service employees' inauthentic positive displays
KL Wang, H Nguyen, A Johnson, M Groth
Psychology & Marketing 38 (12), 2191-2208, 2021
It Went Downhill From There: The Spillover Effect from Previous Customer Mistreatment on Frontline Employees’ Service Delivery
Y Yue, KL Wang, M Groth
Journal of Service Research, 10946705211049098, 2021
Enhancing compassion in healthcare: A multilevel perspective
KL Wang, A Welp, JL Ng, H Nguyen
Contemporary Issues in Work and Organisations, 208-223, 2019
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