Stephen J. Frenkel
Stephen J. Frenkel
Verified email at
Cited by
Cited by
Human resource management in service work
M Korczynski
(No Title), 2002
On the front line: Organization of work in the information economy
S Frenkel
Cornell University Press, 1999
Beyond bureaucracy? Work organization in call centres
SJ Frenkel, M Tam, M Korczynski, K Shire
International journal of human resource management 9 (6), 957-979, 1998
Shop stewards in action: The organization of workplace conflict and accommodation
E Batstone, I Boraston, S Frenkel
(No Title), 1977
Organizational and occupational commitment: Knowledge workers in large corporations
TY May, M Korczynski, SJ Frenkel
Journal of management Studies 39 (6), 775-801, 2002
Relationships between emotional labor, job performance, and turnover
RE Goodwin, M Groth, SJ Frenkel
Journal of Vocational Behavior 79 (2), 538-548, 2011
When do customer contact employees satisfy customers?
A Sergeant, S Frenkel
Journal of service research 3 (1), 18-34, 2000
How leader–member exchange, work engagement and HRM consistency explain Chinese luxury hotel employees’ job performance
X Li, K Sanders, S Frenkel
International Journal of Hospitality Management 31 (4), 1059-1066, 2012
Re-constituting work: trends towards knowledge work and info-normative control
S Frenkel, M Korczynski, L Donoghue, K Shire
Work, employment and society 9 (4), 773-796, 1995
Compliance, Collaboration, and Codes of Labor Practice: The ADIDAS Connection
SJ Frenkel, D Scott
California Management Review 45 (1), 29-49, 2002
Globalization, athletic footwear commodity chains and employment relations in China
SJ Frenkel
Organization studies 22 (4), 531-562, 2001
Service work in consumer capitalism: customers, control and contradictions
M Korczynski, K Shire, S Frenkel, M Tam
Work, Employment and Society 14 (4), 669-687, 2000
Strategic HRM as process: How HR system and organizational climate strength influence Chinese employee attitudes
X Li, SJ Frenkel, K Sanders
The International Journal of Human Resource Management 22 (9), 1825-1842, 2011
The social organization of strikes
E Batstone, I Boraston, S Frenkel
(No Title), 1978
Explaining task performance and creativity from perceived organizational support theory: Which mechanisms are more important?
C Yu, SJ Frenkel
Journal of Organizational Behavior 34 (8), 1165-1181, 2013
Logics of action, globalization, and changing employment relations in China, India, Malaysia, and the Philippines
S Frenkel, S Kuruvilla
ILR Review 55 (3), 387-412, 2002
How perceptions of training impact employee performance: Evidence from two Chinese manufacturing firms
X Guan, S Frenkel
Personnel review 48 (1), 163-183, 2019
Divided workers: social relations between contract and regular workers in a Korean auto company
L Byoung-Hoon, SJ Frenkel
Work, employment and society 18 (3), 507-530, 2004
Morale and workplace performance
DL Weakliem, SJ Frenkel
Work and occupations 33 (3), 335-361, 2006
Globalization and industrial relations in East Asia: a three‐country comparison
SJ Frenkel, D Peetz
Industrial Relations: A Journal of Economy and Society 37 (3), 282-310, 1998
The system can't perform the operation now. Try again later.
Articles 1–20