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F. Javier Sese
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Using clickers in class. The role of interactivity, active collaborative learning and engagement in learning performance
L Blasco-Arcas, I Buil, B Hernández-Ortega, FJ Sese
Computers & Education 62, 102-110, 2013
7762013
Recasting the customer experience in today’s omni-channel environment
I Melero, FJ Sese, PC Verhoef
Universia Business Review, 18-37, 2016
3242016
The role of social motivations in e-learning: How do they affect usage and success of ICT interactive tools?
B Hernandez, T Montaner, FJ Sese, P Urquizu
Computers in human behavior 27 (6), 2224-2232, 2011
2062011
The impact of customer relationship characteristics on customer switching behavior: Differences between switchers and stayers
JPM Lopez, YP Redondo, F Olivan, J Sese
Managing Service Quality 16 (6), 556-574, 2006
1402006
Management for sustainable development and its impact on firm value in the SME context: Does size matter?
ME López‐Pérez, I Melero, F Javier Sese
Business Strategy and the Environment 26 (7), 985-999, 2017
1392017
Managing complaints to improve customer profitability
J Cambra-Fierro, I Melero, FJ Sese
Journal of Retailing 91 (1), 109-124, 2015
1342015
Reducing the level of switching costs in mobile communications: The case of mobile number portability
JP Maicas, Y Polo, FJ Sese
Telecommunications Policy 33 (9), 544-554, 2009
1042009
Customer value co-creation over the relationship life cycle
J Cambra-Fierro, I Melero-Polo, FJ Sese
Journal of Service Theory and Practice 28 (3), 336-355, 2018
1012018
Can complaint-handling efforts promote customer engagement?
J Cambra-Fierro, I Melero-Polo, F Javier Sese
Service Business 10, 847-866, 2016
1002016
How to make switching costly: The role of marketing and relationship characteristics
Y Polo, FJ Sesé
Journal of Service Research 12 (2), 119-137, 2009
932009
Los foros de discusión y sus beneficios en la docencia virtual: recomendaciones para un uso eficiente
I Buil, B Hernández, FJ Sesé, P Urquizu
Innovar 22 (43), 131-144, 2012
872012
Los foros de discusión y sus beneficios en la docencia virtual: recomendaciones para un uso eficiente
I Buil, B Hernández, FJ Sesé, P Urquizu
Innovar 22 (43), 131-144, 2012
872012
The role of (personal) network effects and switching costs in determining mobile users’ choice
JP Maicas, Y Polo, FJ Sese
Journal of Information Technology 24 (2), 160-171, 2009
862009
Multichannel integration along the customer journey: a systematic review and research agenda
L Gao, I Melero, FJ Sese
The Service Industries Journal 40 (15-16), 1087-1118, 2020
792020
Customer equity drivers, customer experience quality, and customer profitability in banking services: The moderating role of social influence
L Gao, I Melero-Polo, FJ Sese
Journal of Service Research 23 (2), 174-193, 2020
772020
The effect of pricing and advertising on customer retention in a liberalizing market
Y Polo, FJ Sese, PC Verhoef
Journal of Interactive Marketing 25 (4), 201-214, 2011
642011
Unlocking the power of marketing: Understanding the links between customer mindset metrics, behavior, and profitability
JA Petersen, V Kumar, Y Polo, FJ Sese
Journal of the Academy of Marketing Science 46, 813-836, 2018
622018
Does the nature of the interaction matter? Understanding customer channel choice for purchases and communications
Y Polo, FJ Sese
Journal of Service Research 19 (3), 276-290, 2016
602016
Aproximación al concepto de engagement: Un estudio exploratorio en el sector de la telefonía móvil
J Cambra, I Melero, FJ Sese
UCJC Business and Society Review (formerly Known As Universia Business Review), 2012
532012
Does specific CSR training for managers impact shareholder value? Implications for education in sustainable development
ME López‐Pérez, I Melero, F Javier Sesé
Corporate Social Responsibility and Environmental Management 24 (5), 435-448, 2017
502017
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Articles 1–20