Alireza Faed
Alireza Faed
Curtin University, Seneca College
Verified email at senecacollege.ca
Title
Cited by
Cited by
Year
Intelligent customer complaint handling utilising principal component and data envelopment analysis (PDA)
A Faed, E Chang, M Saberi, O Hussain, A Azadeh
Applied Soft Computing, Science Direct, 2015
382015
A methodology to map customer complaints and measure customer satisfaction and loyalty
A Faed, OK Hussain, E Chang
Service Oriented Computing and Applications 8 (1), 33-53, 2014
332014
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
A Faed
Springer Science & Business, 2013
222013
The critical success factors for implementation of CRM and knowledge management in a work setting
A Faed, P Radmand, A Talevski
2010 International Conference on P2P, Parallel, Grid, Cloud and Internet†…, 2010
222010
A conceptual framework for E-loyalty in Digital Business Environment
A Faed
4th IEEE International Conference on Digital Ecosystems and Technologies†…, 2010
182010
Maximizing Productivity Using CRM Within the Context of M-Commerce
Faed, A.R
142011
Impact of customer management system in improving customer retention: Optimization of negative customer feedback
A Faed, D Forbes
World Academy of Science, Engineering and Technology 72 (1), 171-175, 2010
112010
Handling e-complaints in customer complaint management system using FMEA as a qualitative system
A Faed
2010 6th International Conference on Advanced Information Management and†…, 2010
112010
Strategic Assessment of Sport Sponsorship as a Marketing Communication Tool in Electronic Industries of Iran
A Faed
LuleŚ Tekniska Universitet, 2007
102007
Intelligent CRM on the Cloud
A Faed, C Wu, E Chang
2010 13th International Conference on Network-Based Information Systems, 216-223, 2010
92010
The efficient bond among mobile commerce, CRM and e-loyalty to maximise the productivity of companies
A Faed, A Ashouri, C Wu
The 3rd International Conference on Information Sciences and Interaction†…, 2010
92010
A conceptual model for interactivity, complaint and expectation for CRM
A Faed
2010 International Conference on Computer Information Systems and Industrial†…, 2010
62010
The impact of multichannel customer management on e-crm
A Ashouri, A Faed
2010 Fourth UKSim European Symposium on Computer Modeling and Simulation†…, 2010
52010
Analysis of digital DSP blocks using GDI technology
M Faed, M Mortazavi, A Faed
2010 International Conference on Computer Information Systems and Industrial†…, 2010
52010
The impact of integrated TQM and interactivity on customer retention process
A Faed
International Journal of Information Processing and Management 2 (2.14), 139-150, 2011
42011
Linear modelling and optimization to evaluate customer satisfaction and loyalty
A Faed, OK Hussain, M Faed, Z Saberi
2012 IEEE Ninth International Conference on e-Business Engineering, 145-150, 2012
32012
Increasing CLV and retention process in E-CRM using advanced model
A Faed, A Ashouri
2010 Second International Conference on Computational Intelligence†…, 2010
32010
Knowledge Model to Manage Customer Satisfaction Based on Claims
H.Villanueva,M.Truffa,A.Faed
2017 IEEE 14th International Conference on e-Business Engineering (ICEBE†…, 2017
22017
A CUTTING EDGE APPROACH TO ACHIEVE VIVID DESTINATION FOR SPORT SPONSORSHIP
A Faed, A Ashouri, M Saberi
Marketing in the Socially-Networked World: Challenges of Emerging, Stagnant†…, 2012
22012
Design and Analysis of Finite Impulse Response using Gate Diffusion Input (GDI) Circuits
M Faed, M Mortazavi, A Faed
International Journal of Computer Information Systems and Industrial†…, 2012
22012
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