| Hospital waiting time: the forgotten premise of healthcare service delivery? D Ir M, R Johari Dato Mohd Ghazali, N Hazilah Abd Manaf, ... International journal of health care quality assurance 24 (7), 506-522, 2011 | 151 | 2011 |
| Effects of Lean Six Sigma application in healthcare services: a literature review S Ahmed, NHA Manaf, R Islam Reviews on environmental health 28 (4), 189-194, 2013 | 142 | 2013 |
| Medical tourism service quality: finally some empirical findings NHA Manaf, H Hussin, PNJ Kassim, R Alavi, Z Dahari Total Quality Management & Business Excellence 26 (9-10), 1017-1028, 2015 | 128 | 2015 |
| Patient satisfaction as an indicator of service quality in Malaysian public hospitals NHA Manaf, PS Nooi International Journal of Quality Innovation 10 (1), 77-87, 2009 | 98* | 2009 |
| Quality management in Malaysian public health care N Hazilah Abd. Manaf International Journal of Health Care Quality Assurance 18 (3), 204-216, 2005 | 93 | 2005 |
| Medical tourist’s perception in selecting their destination: a global perspective AAM Sarwar, NA Manaf, A Omar Iranian Journal of Public Health 41 (8), 1, 2012 | 86 | 2012 |
| Measuring the service quality of airline services in Malaysia K Abdullah, NHA Manaf, KM Noor International Journal of Economics, Management and Accounting 15 (1), 2007 | 79 | 2007 |
| Country perspective on medical tourism: the Malaysian experience NH Abd Manaf, H Hussin, PN Jahn Kassim, R Alavi, Z Dahari Leadership in Health Services 28 (1), 43-56, 2015 | 74 | 2015 |
| The identity and role of stakeholders in the medical tourism industry: state of the art A Kamassi, NH Abd Manaf, A Omar Tourism Review 75 (3), 559-574, 2020 | 66 | 2020 |
| Measuring Lean Six Sigma and quality performance for healthcare organizations S Ahmed, NH Abd Manaf, R Islam International Journal of Quality and Service Sciences 10 (3), 267-278, 2018 | 63 | 2018 |
| Effect of Lean Six Sigma on quality performance in Malaysian hospitals S Ahmed, NH Abd Manaf, R Islam International journal of health care quality assurance 31 (8), 973-987, 2018 | 60 | 2018 |
| A structural equation modelling approach to validate the dimensions of SERVPERF in airline industry of Malaysia K Abdullah, MT Jan, NHA Manaf International journal of engineering and management sciences 3 (2), 134-141, 2012 | 60 | 2012 |
| Determinants of healthcare utilisation among the elderly in Malaysia NH Abd Manaf, A Omar, MA Omar, M Salleh Institutions and Economies, 115-140, 2017 | 56 | 2017 |
| Malaysian graduates' employability skills enhancement: an application of the importance performance analysis MSA Hamid, R Islam, AMN Hazilah Journal for Global Business Advancement 7 (3), 181-197, 2014 | 54 | 2014 |
| Measuring quality performance between public and private hospitals in Malaysia S Ahmed, NH Abd Manaf, R Islam International Journal of Quality and Service Sciences 9 (2), 218-228, 2017 | 51 | 2017 |
| Employability skills development approaches: An application of the analytic network process MSA Hamid, R Islam, NH Abd Manaf Asian Academy of Management Journal 19 (1), 93, 2014 | 46 | 2014 |
| Development and validation of patient satisfaction instrument N Hazilah Abd Manaf, D Mohd, K Abdullah Leadership in Health Services 25 (1), 27-38, 2012 | 46 | 2012 |
| Inpatient satisfaction: an analysis of Malaysian public hospitals N Hazilah Abd Manaf International Journal of Public Sector Management 25 (1), 6-16, 2012 | 42 | 2012 |
| Determinants of customer satisfaction on retail banks in New Zealand: an empirical analysis using structural equation modeling MA Abdullah, NHA Manaf, MBO Yusuf, K Ahsan, SMF Azam Global Economy and Finance Journal 7 (1), 63-82, 2014 | 41 | 2014 |
| Practice follows structure: QM in Malaysian public hospitals A Manaf Noor Hazilah Measuring Business Excellence 13 (1), 23-33, 2009 | 41 | 2009 |
