| Does Service Recovery Affect Customer Satisfaction? A Study on Co-Created Retail Industry MH Abd Rashid, F Sh Ahmad, AK Othman Procedia - Social and Behavioral Sciences 130, 455-460, 2014 | 52 | 2014 |
| The Role of Recovery Satisfaction on the Relationship between Service Recovery and Brand Evangelism: A Conceptual Framework MH Abd Rashid, F Sh Ahmad International Journal of Innovation, Management and Technology 5 (5), 401-405, 2014 | 35 | 2014 |
| Hierarchical Service Quality Model towards Student Satisfaction AA Mansor, R Hasanordin, MH Abd Rashid, WE Wan Rashid International Journal of Innovation, Management and Technology 3 (6), 803-807, 2012 | 35 | 2012 |
| Moderating Effects of Organizational Culture on the Link between Leadership Competencies and Job Role Performance MI Hamzah, AK Othman, N Hashim, MH Abd Rashid, MS Mohamad Besir Australian Journal of Basic and Applied Sciences 7 (10), 270-285, 2013 | 32 | 2013 |
| Measuring and Achieving Quality Customer Service: A Study on Public Sector in Malaysia. MH Abd Rashid School of Hospitality and Service Management, Rochester Institute of Technology, 2008 | 16 | 2008 |
| Service Quality and Patients’ Satisfaction in Healthcare Service in Malaysia MH Abd Rashid, AA Mansor, MI Hamzah International Journal of Customer Service Management 1 (1), 41-50, 2011 | 13 | 2011 |
| Consumer Perceptions of Hybrid Electric Vehicle Adoption and the Green Automotive Market: The Malaysian Evidence MI Hamzah, NS Tanwir, SN Wahab, MH Abd Rashid Environment, Development and Sustainability, 1827-1851, 2022 | 11 | 2022 |
| Creating Brand Evangelists Through Service Recovery: Evidence from the Restaurant Industry MH Abd Rashid, F Sh Ahmad, R Hasanordin Advanced Science Letters 23 (4), 2865–2867, 2017 | 10 | 2017 |
| A Review on Full Service Restaurants in Malaysia MH Abd Rashid, MI Hamzah, ND Shobri, N Hashim International Tourism and Hospitality Journal 2 (2), 1-6, 2019 | 9 | 2019 |
| The Role of SERVICESCAPE in Fostering Customer Satisfaction and Positive Emotion Among Shopping Mall Patrons NA Hamzah, MH Abd Rashid, AA Mansor, NDM Shobri International Journal of Academic Research in Business and Social Sciences …, 2020 | 5 | 2020 |
| Are Customers Willing to Act Beyond Positive Word-of-Mouth After Service Recovery? A PLS-SEM Approach in the Restaurant Industry MH Abd Rashid, R Hasanordin, F Sh Ahmad International Journal of Arts and Sciences 9 (4), 535-548, 2017 | 5 | 2017 |
| Service Recovery and Satisfaction: The Moderating Role of Religiosity MH Abd Rashid, F Sh Ahmad Theory and Practice in Hospitality and Tourism Research, 535-539, 2015 | 5* | 2015 |
| Mobile Commerce Applications Service Quality in Enhancing Customer Loyalty Intention: Mediating Role of Customer Satisfaction NF Mohd Zariman, N Humaidi, MH Abd Rashid Journal of Financial Services Marketing, 2022 | 4 | 2022 |
| Examining the Predictive Power of Leadership Competency Dimensionality in Higher Educational Institutions MI Hamzah, AK Othman, MH Abd Rashid, MS Mohamad Besir, N Hashim Procedia - Social and Behavioral Sciences 65, 1000-1006, 2012 | 4 | 2012 |
| Coping with Service Failure and Recovery in Restaurant: Does Being Religious Matter? MH Abd Rashid, MI Hamzah, AA Mansor, SA Mat Ali Journal of Foodservice Business Research, 1-18, 2021 | 3 | 2021 |
| Relationship between Stress Factors and Turnover Intention among Customer Service Employees of a Malaysian Mutinational Company MI Hamzah, N Hashim, MH Abd Rashid International Journal of Customer Service Management 1 (1), 1-14, 2011 | 3 | 2011 |
| Service Failure Recovery in the Restaurant Industry: A Proposed Methodology Using Experimental-Based Design MH Abd Rashid, R Hasanordin, F Sh Ahmad Innovation and Best Practices in Hospitality and Tourism Research, 3-7, 2016 | 2 | 2016 |
| Switching Intention, WOM and Quality of Public Transport Services: A Case of the Kuala Lumpur Conurbation MI Hamzah, SN Wahab, MH Abd Rashid, BH Voon Multimodal Transportation 2 (3), 100082, 2023 | 1 | 2023 |
| Boosting the Intention to Purchase Online: An Analysis of E-Service Quality Among Customers MH Abd Rashid, N Suhaimi, N Humaidi, G Gayatri Environment-Behaviour Proceedings Journal 8 (24), 13-21, 2023 | | 2023 |
| Forgive and Forget: Can Brand Transgression Lead to Behavioral Intention? MH Abd Rashid, MI Hamzah, AA Muhamat, AA Mansor, R Hasanordin Iranian Journal of Management Studies, 2023 | | 2023 |
Muhammad Iskandar Hamzah, PhDFaculty of Business and Management, Universiti Teknologi MARA MalaysiaVerified email at uitm.edu.my
