Muhammad Hafiz Abd Rashid, PhD
Muhammad Hafiz Abd Rashid, PhD
Faculty of Business & Management, Universiti Teknologi MARA (UiTM)
Verified email at uitm.edu.my - Homepage
TitleCited byYear
Does Service Recovery Affect Customer Satisfaction? A Study on Co-Created Retail Industry
MH Abd Rashid, F Sh Ahmad, AK Othman
Procedia - Social and Behavioral Sciences 130, 455-460, 2014
222014
Hierarchical Service Quality Model towards Student Satisfaction
AA Mansor, R Hasanordin, MH Abd Rashid, WE Wan Rashid
International Journal of Innovation, Management and Technology 3 (6), 803-807, 2012
172012
Moderating effects of Organizational Culture on the Link between Leadership Competencies and Job Role Performance
MI Hamzah, AK Othman, N Hashim, MH Abd Rashid, MS Mohamad Besir
Australian Journal of Basic and Applied Sciences 7 (10), 270-285, 2013
142013
The Role of Recovery Satisfaction on the Relationship between Service Recovery and Brand Evangelism: A Conceptual Framework
MH Abd Rashid, F Sh Ahmad
International Journal of Innovation, Management and Technology 5 (5), 401-405, 2014
102014
Customer Reactions to Service Failure and Recovery in the Restaurant Industry: A Covariance-Based SEM Approach
MH Abd Rashid, R Hasanordin, F Sh Ahmad
27th International Business Information Management Association (IBIMA …, 2016
8*2016
Measuring and Achieving Quality Customer Service: A Study on Public Sector in Malaysia.
MH Abd Rashid
School of Hospitality and Service Management, Rochester Institute of Technology, 2008
82008
Examining the Predictive Power of Leadership Competency Dimensionality in Higher Educational Institutions
MI Hamzah, AK Othman, MH Abd Rashid, MS Mohamad Besir, N Hashim
Procedia - Social and Behavioral Sciences 65, 1000-1006, 2012
42012
Service Quality and Patients’ Satisfaction in Healthcare Service in Malaysia
MH Abd Rashid, AA Mansor, MI Hamzah
International Journal of Customer Service Management 1 (1), 41-50, 2011
42011
Service Failure Recovery in the Restaurant Industry: A Proposed Methodology Using Experimental-Based Design
MH Abd Rashid, R Hasanordin, F Sh Ahmad
Innovation and Best Practices in Hospitality and Tourism Research, 3-7, 2016
22016
Relationship between Stress Factors and Turnover Intention among Customer Service Employees of a Malaysian Mutinational Company
MI Hamzah, N Hashim, MH Abd Rashid
International Journal of Customer Service Management 1 (1), 1-14, 2011
22011
The Effect of Social Media on Employees’ Job Performance: The mediating Role of Organizational Structure
AS Cetinkaya, M Rashid
12018
A Review on Full Service Restaurants in Malaysia
MH Abd Rashid, MI Hamzah, ND Shobri, N Hashim
International Tourism and Hospitality Journal 2 (2), 1-6, 2019
2019
The Approaches that Influence Call Centre Employees’ Motivation in Malaysian Outsourcing Company
MH Abd Rashid, MI Hamzah, AK Othman, AA Mansor, R Hasanordin
International Journal of Academic Research in Business and Social Sciences 8 …, 2018
2018
The Effect of Use of Social Media on Employee Job Performance
AŞ ÇETİNKAYA, M RASHID
İnternet Uygulamaları ve Yönetimi Dergisi 9 (2), 5-20, 2018
2018
Guest’s Behavioral Intention Based On Its Experiential Value: Malaysian Perspective
N Hashim, MH Abd Rashid, MK Badzli A Rahman, NA Mohamed Yunus, ...
International Tourism and Hospitality Journal 1 (3), 1-16, 2018
2018
Creating Brand Evangelists Through Service Recovery: Evidence from the Restaurant Industry
MH Abd Rashid, F Sh Ahmad, R Hasanordin
Advanced Science Letters 23 (4), 2865–2867, 2017
2017
Are Customers Willing to Act Beyond Positive Word-of-Mouth After Service Recovery? A PLS-SEM Approach in the Restaurant Industry
MH Abd Rashid, R Hasanordin, F Sh Ahmad
International Journal of Arts and Sciences 9 (4), 535-548, 2017
2017
Measuring Service Recovery in Restaurant Settings: A Psychometric Process
MH Abd Rashid, R Hasanordin, F Sh Ahmad
International Business Management 10 (16), 3627-3632, 2016
2016
The Effects of Service Recovery on Post-Recovery Satisfaction: A Pilot Study in Casual Restaurant Context
MH Abd Rashid, R Hasanordin, F Sh Ahmad
26th International Business Information Management Association (IBIMA …, 2015
2015
Service Recovery and Satisfaction: The Moderating Role of Religiosity
MH Abd Rashid, F Sh Ahmad
Theory and Practice in Hospitality and Tourism Research, 535-539, 2015
2015
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