Sally Rao Hill and Sally Rao
Sally Rao Hill and Sally Rao
Associate Professor of Marketing, the University of Adelaide
Verified email at
Cited by
Cited by
A conceptual framework and propositions for the acceptance of mobile services
S Rao, I Troshani
Journal of theoretical and applied electronic commerce research 2 (2), 61-73, 2007
Convergent interviewing to build a theory in under‐researched areas: principles and an example investigation of Internet usage in inter‐firm relationships
S Rao, C Perry
Qualitative Market Research: An International Journal, 2003
Thinking about relationship marketing: where are we now?
S Rao, C Perry
Journal of Business & Industrial Marketing, 2002
Exploring the public sector adoption of HRIS
I Troshani, C Jerram, SR Hill
Industrial Management & Data Systems, 2011
Consumer Behaviour: Implications for Marketing Strategy
FDH Quester, P., Pettigrew, S. Rao Hill, S. Kopanidis
Australia: McGraw-Hill Irwin, 2014
Improving customer relationship management through database/internet marketing
C O'Leary, S Rao, C Perry
European journal of marketing, 2004
The beautiful, the cheerful, and the helpful: The effects of service employee attributes on customer satisfaction
HT Keh, R Ren, SR Hill, X Li
Psychology & Marketing 30 (3), 211-226, 2013
Organisational capabilities for customer participation in health care service innovation
S Sharma, J Conduit, SR Hill
Australasian Marketing Journal (AMJ) 22 (3), 179-188, 2014
Drivers and inhibitors to XBRL adoption: A qualitative approach to build a theory in under-researched areas
I Troshani, S Rao
International Journal of E-Business Research (IJEBR) 3 (4), 98-111, 2007
Factors influencing the adoption of personalisation mobile services: empirical evidence from young Australians
S Rao Hill, I Troshani
International Journal of Mobile Communications 8 (2), 150-168, 2010
The impact of point of care testing on diabetes services along Victoria's Mallee Track: results of a community-based diabetes risk assessment and management program
M Shephard, B Mazzachi, A Shephard, K McLaughlin, BJD BJ, G Barnes
The impact of internet use on inter-firm relationships in Australian service industries
S Rao, C Perry, L Frazer
Australasian Marketing Journal (AMJ) 11 (2), 10-22, 2003
The effect of accent of service employee on customer service evaluation
J Finsterwalder, T Garry, SR Hill, A Tombs
Managing Service Quality: An International Journal, 2011
Promoting employee wellbeing and quality service outcomes: The role of HRM practices
MA Clarke, SR Hill
Journal of Management and Organization 18 (5), 702, 2012
Hedonic and eudaimonic well-being outcomes from co-creation roles: a study of vulnerable customers
S Sharma, J Conduit, SR Hill
Journal of Services Marketing, 2017
Convergent interviewing: a starting methodology for an enterprise research program
S Rao, C Perry, D Hine
Innovative methodologies in enterprise research, 86-100, 2007
Signalling effects of vlogger popularity on online consumers
SR Hill, I Troshani, D Chandrasekar
Journal of Computer Information Systems, 2017
The effect of service employees’ accent on customer reactions
A Tombs, SR Hill
European Journal of Marketing, 2014
Understanding broadband adoption in rural Australia
SR Hill, B Burgan, I Troshani
Industrial Management & Data Systems, 2011
Online dispute resolution and family disputes
MH Conley Tyler, MW McPherson
Journal of family studies 12 (2), 165-183, 2006
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