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Sheryl Kline
Sheryl Kline
Aramark Chaired Professor and Deputy Dean Lerner College of Business and Economics ~ University of
Verified email at udel.edu - Homepage
Title
Cited by
Cited by
Year
When east meets west: An exploratory study on Chinese outbound tourists’ travel expectations
XR Li, C Lai, R Harrill, S Kline, L Wang
Tourism management 32 (4), 741-749, 2011
4222011
From satisfaction to delight: a model for the hotel industry
EN Torres, S Kline
International Journal of contemporary hospitality management 18 (4), 290-301, 2006
4042006
From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry
EN Torres, S Kline
International Journal of Contemporary Hospitality Management 25 (5), 642-659, 2013
3562013
Exploring bed & breakfast websites: A balanced scorecard approach
SF Kline, AM Morrison, AS John
Handbook of Consumer Behavior, Tourism, and the Internet, 253-267, 2013
1172013
Member perceptions of internal group dynamics and productivity
SA Wheelan, D Murphy, E Tsumura, SF Kline
Small Group Research 29 (3), 371-393, 1998
971998
The impact of manager training on employee turnover intentions
K Malek, SF Kline, R DiPietro
Journal of Hospitality and Tourism Insights 1 (3), 203-219, 2018
942018
Identifying best practices, opportunities and barriers in meeting planning for Generation Y
CB Sox, SF Kline, TB Crews
International Journal of Hospitality Management 36, 244-254, 2014
842014
Motivation and satisfaction of lodging employees: An exploratory study of Aruba
RB DiPietro, SF Kline, T Nierop
Journal of Human Resources in Hospitality & Tourism 13 (3), 253-276, 2014
812014
Benchmarking quality management in hotels
D Breiter, SF Kline
Hospitality Review 13 (2), 6, 1995
691995
Does hotel cleanliness correlate with surfaces guests contact?
H Park, SF Kline, J Kim, B Almanza, J Ma
International Journal of Contemporary Hospitality Management 31 (7), 2933-2950, 2019
612019
Wage differentials in the lodging industry: A case study
S Kline, YCJ Hsieh
Journal of Human Resources in Hospitality & Tourism 6 (1), 69-84, 2007
522007
ROI is MIA: why are hoteliers failing to demand the ROI of training?
S Kline, K Harris
International Journal of Contemporary Hospitality Management 20 (1), 45-59, 2008
462008
Utilitarian value in the Internet: differences between broadband and narrowband users
S Beldona, SF Kline, AM Morrison
Journal of Travel & Tourism Marketing 17 (2-3), 63-77, 2005
422005
Virtual and hybrid meetings: A mixed research synthesis of 2002-2012 research
CB Sox, SF Kline, TB Crews, SK Strick, JM Campbell
Journal of Hospitality & Tourism Research 41 (8), 945-984, 2017
402017
Virtual and hybrid meetings for generation X: using the Delphi method to determine best practices, opportunities, and barriers
CB Sox, TB Crews, SF Kline
Journal of Convention & Event Tourism 15 (2), 150-169, 2014
402014
Like it! Learn it! Use it? A field study of hotel training
R Frash Jr, J Antun, S Kline, B Almanza
Cornell Hospitality Quarterly 51 (3), 398-414, 2010
402010
Effectiveness criteria for icons as tourist attractions: A comparative study between the United States and China
L Tang, AM Morrison, XY Lehto, S Kline, PL Pearce
Journal of Travel & Tourism Marketing 26 (3), 284-302, 2009
402009
The moderating effects of job and personal life involvement on the relationship between work–personal life conflict and intention to quit
YC Hsieh, TE Pearson, SF Kline
Journal of Human Resources in Hospitality & Tourism 8 (1), 1-14, 2008
402008
An industry view of experiential learning
D Breiter, S Kline, C Cargill
Floriday International University Hospitalty Review 13 (1), 75-80, 1995
401995
Mitigating social loafing in team-based learning
RE Frash, S Kline, JM Stahura
Journal of teaching in travel & tourism 3 (4), 57-77, 2004
362004
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