Paul Patterson
Cited by
Cited by
Services marketing
C Lovelock, P Patterson
Pearson Australia, 2015
Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination
PG Patterson, RA Spreng
International Journal of service Industry management 8 (5), 414-434, 1997
Brave new world: service robots in the frontline
J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins
Journal of Service Management 29 (5), 907-931, 2018
Modeling the determinants of customer satisfaction for business-to-business professional services
PG Patterson, LW Johnson, RA Spreng
Journal of the academy of marketing science 25, 4-17, 1997
Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services
N Sharma, PG Patterson
International journal of service industry management 11 (5), 470-490, 2000
The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services
N Sharma, PG Patterson
Journal of services marketing 13 (2), 151-170, 1999
Understanding customer engagement in services
P Patterson, T Yu, K De Ruyter
Advancing theory, maintaining relevance, proceedings of ANZMAC 2006 …, 2006
A cross-cultural study of switching barriers and propensity to stay with service providers
PG Patterson, T Smith
Journal of retailing 79 (2), 107-120, 2003
Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice
PG Patterson, E Cowley, K Prasongsukarn
International Journal of Research in Marketing 23 (3), 263-277, 2006
Services marketing: an Asia-Pacific and Australian perspective
CH Lovelock, P Patterson, RH Walker
(No Title), 2004
Service recovery and fairness perceptions in collectivist and individualist contexts
AS Mattila, PG Patterson
Journal of service research 6 (4), 336-346, 2004
Expectations and product performance as determinants of satisfaction for a high‐involvement purchase
PG Patterson
Psychology & Marketing 10 (5), 449-465, 1993
Relationship benefits in service industries: a replication in a Southeast Asian context
PG Patterson, T Smith
Journal of services marketing 15 (6), 425-443, 2001
Customer rage episodes: emotions, expressions and behaviors
JR McColl-Kennedy, PG Patterson, AK Smith, MK Brady
Journal of Retailing 85 (2), 222-237, 2009
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson
Journal of Service Theory and Practice 30 (3), 361-391, 2020
The impact of culture on consumers’ perceptions of service recovery efforts
AS Mattila, PG Patterson
Journal of retailing 80 (3), 196-206, 2004
A relational model of export performance
C Styles, PG Patterson, F Ahmed
Journal of international business studies 39, 880-900, 2008
A typology of service firms in international markets: an empirical investigation
PG Patterson, M Cicic
Journal of International Marketing 3 (4), 57-83, 1995
Disconfirmation of expectations and the gap model of service quality: an integrated paradigm
PG Patterson, LW Johnson
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 6 …, 1993
Customer choice of self‐service technology: the roles of situational influences and past experience
C Wang, J Harris, PG Patterson
Journal of Service Management 23 (1), 54-78, 2012
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