| Customer experience as the strategic differentiator in retail banking A Drotskie Stellenbosch: University of Stellenbosch, 2009 | 28 | 2009 |
| A transformational leadership model for managing change and transformation linked to diversifi cation investments B Okanga, A Drotskie Southern African Business Review 20 (1), 414-445, 2016 | 7 | 2016 |
| Managing customer-supplier relationship between big businesses and SMEs in South Africa A Drotskie, B Okanga Journal of Contemporary Management 13 (1), 190-221, 2016 | 6 | 2016 |
| Sustained in a competitive environment: organizational capabilities and Sanlam, 1918–1945 G Verhoef, A Drotskie Management & Organizational History 10 (3-4), 251-275, 2015 | 5 | 2015 |
| Organisational climate and culture sustainability through employee engagement and customer experience causality A Drotskie, R Viljoen Readings Book 231, 2011 | 5 | 2011 |
| Integrated strategic healthcare management control techniques for effective performance of the South African public healthcare system B Okanga, A Drotskie Journal of Contemporary Management 12 (1), 61-84, 2015 | 4 | 2015 |
| Leadership in Multicultural Environments: A Courageous Case of Forgiveness for South Africa R Viljoen, A Drotskie Developing Leaders for Positive Organizing, 135-157, 2017 | 3 | 2017 |
| Convergence of logistics planning and execution in outsourcing AA D'amato, S Kgoedi, G Swanepoel, J Walters, A Drotskie, PJ Kilbourn Journal of Transport and Supply Chain Management 9 (1), 1-9, 2015 | 3 | 2015 |
| The total customer experience as a sustainable strategic differentiator A Drotskie, FJ Herbst Journal of Contemporary Management 7 (1), 191-207, 2010 | 3 | 2010 |
| Customer and organisational value added through customer experience differentiation A Drotskie Journal of Economic and Financial Sciences 4 (1), 51-62, 2011 | 1 | 2011 |
| Business-level strategies A Drotskie, M Van Wyk | | 2021 |
| Context and strategy: Managing Sanlam for and in change, 1945-2013 D Adri, G Verhoef African Journal of Business Management 13 (1), 23-36, 2019 | | 2019 |
| Transform your customer experience: for the CEO's desk A Drotskie HR Future 2016 (07), 38-39, 2016 | | 2016 |
| Customer experience comes of age: strategic planning-customer experience A Drotskie HR Future 2016 (06), 24-25, 2016 | | 2016 |
| Technology Enhanced Single View of Customers as a Predictor for Effective Performance of the Modern Banking Institutions O Boniface, A Drotskie Technology 8 (1), 2016 | | 2016 |
| Strategy-China's success due to planning, discipline and leadership A Drotskie HR Future 2015 (12), 2015 | | 2015 |
| Synchronisation of the process of quantitative and qualitative monitoring and evaluation of activities in public sector organisations A Drotskie, B Okanga Journal of Contemporary Management 12 (1), 379-400, 2015 | | 2015 |
| Strategic prerequisites for effective healthcare management control B Okanga, A Drotskie Journal of Contemporary Management 12 (1), 544-570, 2015 | | 2015 |
| Total customer experience and strategic differentiation A Drotskie Copyright© 2013 Nelson Mandela Metropolitan University Business School All …, 2013 | | 2013 |
| Die invloed van handelsbetrekkinge tussen Suid-Afrika en die te stigte Europese enkelmark op die vervoer van massavragkommoditeite per spoor A Drotskie PQDT-Global, 1993 | | 1993 |
Dr Okanga BonifaceUniversity of JohannesburgVerified email at uj.ac.za
