Joel E. Collier
Joel E. Collier
Professor of Marketing, Mississippi State University
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Cited by
Cited by
Measuring service quality in e-retailing
JE Collier, CC Bienstock
Journal of service research 8 (3), 260-275, 2006
Applied structural equation modeling using AMOS: Basic to advanced techniques
J Collier
Routledge, 2020
Only if it is convenient: Understanding how convenience influences self-service technology evaluation
JE Collier, SE Kimes
Journal of Service Research 16 (1), 39-51, 2013
Examining the influence of control and convenience in a self-service setting
JE Collier, DL Sherrell
Journal of the Academy of Marketing Science 38, 490-509, 2010
Investigating work engagement in the service environment
D C. Barnes, J E. Collier
Journal of Services Marketing 27 (6), 485-499, 2013
Tailoring to customers’ needs: Understanding how to promote an adaptive service experience with frontline employees
KM Wilder, JE Collier, DC Barnes
Journal of Service Research 17 (4), 446-459, 2014
Why the little things matter: Exploring situational influences on customers' self-service technology decisions
JE Collier, RS Moore, A Horky, ML Moore
Journal of Business Research 68 (3), 703-710, 2015
How do customers judge quality in an e-tailer?
JE Collier, CC Bienstock
MIT Sloan Management Review, 2006
Multiple paths to customer delight: the impact of effort, expertise and tangibles on joy and surprise
DC Barnes, JE Collier, V Howe, K Douglas Hoffman
Journal of Services Marketing 30 (3), 277-289, 2016
Ethanol increases endothelial nitric oxide production through modulation of nitric oxide synthase expression
CD Venkov, PR Myers, MA Tanner, M Su, DE Vaughan
Thrombosis and haemostasis 81 (04), 638-642, 1999
Self-service delight: Exploring the hedonic aspects of self-service
JE Collier, DC Barnes
Journal of Business Research 68 (5), 986-993, 2015
Idiosyncratic service experiences: When customers desire the extraordinary in a service encounter
JE Collier, DC Barnes, AK Abney, MJ Pelletier
Journal of Business Research 84, 150-161, 2018
Model misspecification: contrasting formative and reflective indicators for a model of e-service quality
JE Collier, CC Bienstock
Journal of Marketing Theory and Practice 17 (3), 283-293, 2009
An analysis of how nonresponse error is assessed in academic marketing research
JE Collier, CC Bienstock
Marketing theory 7 (2), 163-183, 2007
The effects of perceived fairness on customer responses to retailer SST push policies
A White, M Breazeale, JE Collier
Journal of Retailing 88 (2), 250-261, 2012
Understanding the differences of public and private self-service technology
J E. Collier, D L. Sherrell, E Babakus, A Blakeney Horky
Journal of Services Marketing 28 (1), 60-70, 2014
A conceptual framework for measuring e-service quality
JE Collier, CC Bienstock
Creating and Delivering Value in Marketing: Proceedings of the 2003 Academy …, 2014
Customer delight and work engagement
DC Barnes, JE Collier, S Robinson
Journal of Services Marketing 28 (5), 380-390, 2014
Giving back the “self” in self service: customer preferences in self-service failure recovery
JE Collier, M Breazeale, A White
Journal of Services Marketing 31 (6), 604-617, 2017
Investigating the employee’s perspective of customer delight
DC Barnes, JE Collier, N Ponder, Z Williams
Journal of Personal Selling & Sales Management 33 (1), 91-104, 2013
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