| Culture and service quality expectations: Evidence from Generation Y consumers in Malaysia K Kueh, B Ho Voon Managing Service Quality: An International Journal 17 (6), 656-680, 2007 | 309 | 2007 |
| Linking a service‐driven market orientation to service quality BH Voon Managing Service Quality: An International Journal 16 (6), 595-619, 2006 | 209 | 2006 |
| Service environment of restaurants: findings from the youth customers BH Voon Journal of ASIAN behavioural studies 2 (2), 67-77, 2017 | 132 | 2017 |
| SERVMO: A measure for service-driven market orientation in higher education BH Voon Journal of marketing for higher education 17 (2), 216-237, 2008 | 83 | 2008 |
| Measuring and managing franchisee satisfaction: a study of academic franchising F Abdullah, M Rashidee Alwi, N Lee, V Boo Ho Journal of Modelling in management 3 (2), 182-199, 2008 | 79 | 2008 |
| Role of service environment for restaurants: the youth customers’ perspective BH Voon Procedia-Social and Behavioral Sciences 38, 388-395, 2012 | 77 | 2012 |
| Improving the Service Operations of Fast-food Restaurants A Kanyana, L Ngana, BH Voon Procedia-Social and Behavioral Sciences 224, 190-198, 2016 | 71 | 2016 |
| Developing a HospiSE scale for hospital service excellence B Ho Voon, F Abdullah, N Lee, K Kueh International Journal of Quality & Reliability Management 31 (3), 261-280, 2014 | 67 | 2014 |
| Components of customer emotional experience with halal food establishments HA Tama, BH Voon Procedia-Social and Behavioral Sciences 121, 272-280, 2014 | 40 | 2014 |
| Sports service quality for event venues: evidence from Malaysia BH Voon, N Lee, D Murray Sport, Business and Management: An International Journal 4 (2), 125-141, 2014 | 38 | 2014 |
| IDENTIFYING DIMENSIONS OF TOURIST SATISFACTION FOR A CULTURAL DESTINATION: THE CASE OF LONGHOUSES IN SARAWAK (BORNEO). BH Voon, N Lee International Journal of Business & Society 10 (2), 2009 | 35 | 2009 |
| Identifying the dimensions for culture of excellence in higher education NA Rahman, BH Voon, A Firdaus Procedia-Social and Behavioral Sciences 224, 84-92, 2016 | 24 | 2016 |
| Identifying and validating dimensions of service quality for the banking industry in Malaysia JVA Firdaus Abdullah, BH Voon Journal of Global Business and Economics 1 (1), 79-97, 2010 | 22 | 2010 |
| Linking service climate to organisational performance: Evidence from Sarawak BH Voon, J Hamali, J Tangkau International Journal of Business and Society 10 (1), 18, 2009 | 21 | 2009 |
| Human service matters: A cross-national study in restaurant industry BH Voon, J de Jager, K Chitra, K Kueh, PM Jussem Asian Journal of Business Research ISSN 1178 (8933), 125-135, 2013 | 18 | 2013 |
| Market orientation of individuals: A study on the remisiers in Malaysia BH Voon, P Niden, S Johneny Proceedings of the Annual Summit on Business and Entrepreneurial Studies …, 2011 | 16 | 2011 |
| Exploring the Dimensions of Contract Manufacturing Service Quality for the F&B Industry ZA Rahima, BH Voon, R Mahdic Procedia-Social and Behavioral Sciences 224, 76-83, 2016 | 15 | 2016 |
| China Tourists’ Experiences with Longhouse Homestays in Sarawak L Wang, M Hu, Z Guo, P Sun, F Geng, BH Voon International Journal of Service Management and Sustainability 4 (2), 25-50, 2020 | 14 | 2020 |
| To explain and to predict: analysis of opportunity recognition on the relationship between personal factors, environmental factors and entrepreneurs' performance MA Alim, KL Tan, TW Jee, BH Voon, MJ Hossain, MU Mia Asia-Pacific Journal of Business Administration 15 (5), 772-794, 2023 | 13 | 2023 |
| Socio-environmental dimensions of tourist service experience in homestays BH Voon, J Hamali, PM Jussem, AK Teo, A Kanyan GEOMATE Journal 12 (34), 96-100, 2017 | 11 | 2017 |
Karen Kueh Meng KoonLecturer, Swinburne University of Technology, Sarawak CampusVerified email at swinburne.edu.my
