| Service quality in postgraduate education RJ Angell, TW Heffernan, P Megicks Quality assurance in education 16 (3), 236-254, 2008 | 489 | 2008 |
| Relationship marketing: The impact of emotional intelligence and trust on bank performance T Heffernan, G O'Neill, T Travaglione, M Droulers International Journal of bank marketing 26 (3), 183-199, 2008 | 300 | 2008 |
| Cultural differences, learning styles and transnational education T Heffernan, M Morrison, P Basu, A Sweeney Journal of Higher Education Policy and Management 32 (1), 27-39, 2010 | 238 | 2010 |
| The changing importance of affective trust and cognitive trust across the relationship lifecycle: A study of business-to-business relationships D Dowell, M Morrison, T Heffernan Industrial Marketing Management 44, 119-130, 2015 | 237 | 2015 |
| In search of “the vibe”: Creating effective international education partnerships T Heffernan, D Poole Higher Education 50, 223-245, 2005 | 183 | 2005 |
| Sexism, racism, prejudice, and bias: A literature review and synthesis of research surrounding student evaluations of courses and teaching T Heffernan Assessment & Evaluation in Higher Education 47 (1), 144-154, 2022 | 165 | 2022 |
| Trust formation in cross‐cultural business‐to‐business relationships T Heffernan Qualitative market research: An international Journal 7 (2), 114-125, 2004 | 164 | 2004 |
| Learning styles of on-campus and off-campus marketing students: The challenge for marketing educators M Morrison, A Sweeney, T Heffernan Journal of Marketing Education 25 (3), 208-217, 2003 | 123 | 2003 |
| Academic networks and career trajectory:‘There’s no career in academia without networks’ T Heffernan Higher Education Research & Development 40 (5), 981-994, 2021 | 105 | 2021 |
| Transnational higher education: The importance of institutional reputation, trust and student-university identification in international partnerships T Heffernan, S Wilkins, MM Butt International Journal of Educational Management 32 (2), 227-240, 2018 | 102 | 2018 |
| “Catch me I'm falling”: key factors in the deterioration of offshore education partnerships T Heffernan*, D Poole Journal of Higher Education Policy and Management 26 (1), 75-90, 2004 | 102 | 2004 |
| Interpersonal liking in lender‐customer relationships in the Australian banking sector A Hawke, T Heffernan International Journal of Bank Marketing 24 (3), 140-157, 2006 | 99 | 2006 |
| The relationship between the quality of active frontages and public perceptions of public spaces E Heffernan, T Heffernan, W Pan Urban Design International 19, 92-102, 2014 | 91 | 2014 |
| Understanding the older shopper: A behavioural typology R Angell, P Megicks, J Memery, T Heffernan, K Howell Journal of Retailing and Consumer Services 19 (2), 259-269, 2012 | 84 | 2012 |
| Trust formation at the growth stage of a business‐to‐business relationship: A qualitative investigation D Dowell, T Heffernan, M Morrison Qualitative Market Research: An International Journal 16 (4), 436-451, 2013 | 68 | 2013 |
| Incivility: The new type of bullying in higher education T Heffernan, L Bosetti Cambridge Journal of Education 51 (5), 641-652, 2021 | 64 | 2021 |
| Social regard: A link between waiting for service and service outcomes K Butcher, T Heffernan International Journal of Hospitality Management 25 (1), 34-53, 2006 | 64 | 2006 |
| Approaches to career development and support for sessional academics in higher education TA Heffernan International Journal for Academic Development 23 (4), 312-323, 2018 | 56 | 2018 |
| The soccer club-sponsor relationship: identifying the critical variables for success. AW Buhler, TW Heffernan, PJ Hewson International Journal of Sports Marketing & Sponsorship 8 (4), 291-310, 2007 | 56 | 2007 |
| Language games: University responses to ranking metrics TA Heffernan, A Heffernan Higher Education Quarterly 72 (1), 29-39, 2018 | 55 | 2018 |
