Muslim Amin
Muslim Amin
Research Consultant
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Cited by
Cited by
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
M Amin
International journal of bank marketing, 2016
Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non‐Muslim customers in Malaysia
M Amin, Z Isa, R Fontaine
international journal of bank marketing 31 (2), 79-97, 2013
An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking
M Amin, Z Isa
International Journal of Islamic and Middle Eastern Finance and Management, 2008
User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust
M Amin, S Rezaei, M Abolghasemi
Nankai Business Review International, 2014
Hospital service quality and its effects on patient satisfaction and behavioural intention
M Amin, SZ Nasharuddin
Clinical Governance: An International Journal, 2013
An integrated model of service experience, emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese hospitality industry
F Ali, M Amin, C Cobanoglu
Journal of Hospitality Marketing & Management 25 (4), 449-475, 2016
Service quality dimension and customer satisfaction: An empirical study in the Malaysian hotel industry
M Amin, Z Yahya, WFA Ismayatim, SZ Nasharuddin, E Kassim
Services Marketing Quarterly 34 (2), 115-125, 2013
The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry
F Ali, M Amin
Journal for Global Business Advancement 7 (3), 249-266, 2014
The impact of human resource management practices on performance: Evidence from a Public University
M Amin, WKW Ismail, SZA Rasid, RDA Selemani
The TQM Journal, 2014
The effect of market orientation as a mediating variable in the relationship between entrepreneurial orientation and SMEs performance
M Amin, R Thurasamy, AM Aldakhil, AHB Kaswuri
Nankai Business Review International, 2016
Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships
M Tabrani, M Amin, A Nizam
International Journal of Bank Marketing, 2018
The effect of trust, customer satisfaction and image on customers' loyalty in islamic banking sector
MZ Hoq, N Sultana, M Amin
South asian journal of management 17 (1), 70, 2010
Online impulse buying of tourism products: The role of web site personality, utilitarian and hedonic web browsing
S Rezaei, F Ali, M Amin, S Jayashree
Journal of Hospitality and Tourism Technology, 2016
The structural relationship between TQM, employee satisfaction and hotel performance
M Amin, AM Aldakhil, C Wu, S Rezaei, C Cobanoglu
International Journal of Contemporary Hospitality Management, 2017
An examination of the relationships between physical environment, perceived value, image and behavioural Intentions: A SEM approach towards Malaysian resort hotels
F Ali, R Omar, M Amin
Journal of Hotel and Tourism Management 27 (2), 9-26, 2013
The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels
F Ali, M Amin, K Ryu
Journal of Quality Assurance in Hospitality & Tourism, 1-27, 2016
Online repatronage intention: an empirical study among Malaysian experienced online shoppers
S Rezaei, M Amin, WKW Ismail
International Journal of Retail & Distribution Management, 2014
The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks
M Amin, Z Isa, R Fontaine
The Service Industries Journal 31 (9), 1519-1532, 2011
The role of customer satisfaction to enhance customer loyalty
MZ Hoq, M Amin
African Journal of Business Management 4 (12), 2385-2392, 2010
Exploring online repurchase behavioural intention of university students in Malaysia
S Rezaei, M Amin
Journal for Global Business Advancement 6 (2), 92-119, 2013
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