Samsudin Wahab, PhD
Samsudin Wahab, PhD
Senior Lecturer
Verified email at puncakalam.uitm.edu.my
Title
Cited by
Cited by
Year
The relationship between e-service quality and ease of use on electronic customer relationship management (E-CRM) performance: An empirical investigation in Jordan mobile phone …
S Wahab, NAM Nor, ALM Khaled
2010 International Conference on e-Education, e-Business, e-Management and e …, 2010
672010
Organization performance and leadership style: Issues in Education Service
S Wahab, A Rahmat, MS Yusof, B Mohamed
Procedia-Social and Behavioral Sciences 224, 593-598, 2016
482016
The relationship between time management and job performance in event management
NL Ahmad, ANM Yusuf, NDM Shobri, S Wahab
Procedia-Social and Behavioral Sciences 65, 937-941, 2012
482012
Technology trust and e-banking adoption: the mediating effect of customer relationship management performance
S Wahab, NA Mohd Noor, J Ali
The Asian Journal of Technology Management 2 (2), 40-49, 2009
37*2009
Student perceptions of educational games in higher education: An empirical study
R Ibrahim, S Wahab, RCM Yusoff, K Khalil, I Desaru, A Jaafar
Issues in Information Systems 12 (1), 120-133, 2011
302011
The influence of perceived privacy on customer loyalty in mobile phone services: An Empirical Research in Jordan
S Wahab, ASM Zahari, K Al Momani, NAM Nor
International Journal of Computer Science Issues (IJCSI) 8 (2), 45, 2011
272011
The influence of service recovery strategies on word of mouth: Views of mobile phone users
S Wahab, NS Norizan
International Journal of Computer Science Issues (IJCSI) 9 (3), 99, 2012
242012
The influence of usability and enjoyment on electronic customer relationship management performance in Jordan mobile communication services
S Wahab, K Jusoff, KAM Al Momani, NAM Noor, ASM Zahari
African Journal of Business Management 5 (1), 128-134, 2011
242011
The Evolution of relationship marketing (RM) towards customer relationship management (CRM): A step towards company sustainability
S Wahab
Information Management and Business Review 1 (2), 88-96, 2010
182010
Investigating the relationship between customer knowledge management and knowledge sharing among insurance companies in Malaysia
ASM Zahari, B Ab Rahman, AK Othman, S Wahab
Asian Social Science 9 (10), 60, 2013
122013
The influence of consumer socialization on brand loyalty: survey on Malaysian fast food consumer
NDM Shobri, S Wahab, NL Ahmad, NRN bt‘Ain
Procedia-Social and Behavioral Sciences 65, 523-529, 2012
122012
Relationship between customer relation management performance and e-banking adoption: A look at Malaysian banking industry
S Wahab, NA Mohd Noor, J Ali, K Jusoff
International Journal of Business and Management 4 (12), 122-128, 2009
112009
The Influence of Leaders Orientation on Event Management Success: Event Crews Perception
samsudin wahab
2nd World Conference on Business, Economics and Management, 2013
92013
Customer-supplier relationship management performance model for SMEs: missing link between logistic and business intermediaries
MF Mohamad Shah, S Wahab, MS Tahir
ASEAN Entrepreneurship Journal (AEJ) 2 (2), 18-30, 2016
82016
The antecedents of electronic customer relationship management performance (e-CRM) in electronic services
S Wahab
International Conference on Computer Engineering and Applications 2, 250-253, 2011
82011
The Relationship between Service, Process, Organization and Marketing Innovations towards Firm Performance: Views of Broadcasting Industry in Malaysia
S Wahab, SAA Jamalulil, MFM SHAH
DEStech Transactions on Social Science, Education and Human Science, 2017
72017
The contributing future trends in education of financial strategy on customer relationship management performance characteristic: A pilot study among SME’s logistic operators
MFM Shah, S Wahab, A Tajudin
Proceedings of the International Conference on the Future of Education 183 …, 2018
62018
An alternate method to determine λ0-measure values prior to applying Choquet integral in a multi-attribute decision making environment
A Krishnan, S Wahab, M Kasim, E Bakar
Decision Science Letters 8 (2), 193-210, 2019
52019
The relationship between management competencies and internal marketing knowledge towards internal marketing performance
S Wahab, MF bin Mohamad Shah, SN Faisalmein
Proceedings of the Regional Conference on Science, Technology and Social …, 2019
52019
Characterising of Customer Relationship Management and corporate entrepreneurship: A Case Study in a Malaysia logistic service
MFM Shah, S Wahab, MH Abdullah
The 5th IBSM International Conference on Business, Management and Accounting, 2018
52018
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Articles 1–20