| Business Research Methods LKAMNBM William G. "Bill" Borges, Ng Siew Imm, Chew Boon Cheong, Lau Teck ... SJ Learning, 2017 | 236* | 2017 |
| Relationship between service quality and customer satisfaction: a study of Malaysian banking industry LH Tan, BC Chew, SR Hamid International Journal of Productivity and Quality Management 19 (1), 38-50, 2016 | 85 | 2016 |
| Ethical Banking in Practice: A Closer Look at the Co-operative Bank UK PLC BCChew, LH Tan, SR Hamid Qualitative Research in Financial Markets 8 (1), 70-91, 2016 | 70 | 2016 |
| Service innovation in Malaysian banking industry towards sustainable competitive advantage through environmentally and socially practices TL Hong, CB Cheong, HS Rizal Procedia-Social and Behavioral Sciences 224, 52-59, 2016 | 69 | 2016 |
| Benchmarking key success factors for the future green airline industry MA Abdullah, BC Chew, SR Hamid Procedia-Social and Behavioral Sciences 224, 246-253, 2016 | 63 | 2016 |
| Challenges of developing countries in complying quality and enhancing standards in food industries S Rahmat, CB Cheong, MSRB Abd Hamid Procedia-Social and Behavioral Sciences 224, 445-451, 2016 | 54 | 2016 |
| Integrated management system: The integration of ISO 9001, ISO 14001, OHSAS 18001 and ISO 31000 H Muzaimi, BC Chew, SR Hamid AIP conference proceedings 1818 (1), 2017 | 49 | 2017 |
| A holistic perspective on sustainable banking operating system drivers: A case study of Maybank group LH Tan, BC Chew, SR Hamid Qualitative Research in Financial Markets 9 (3), 240-262, 2017 | 41 | 2017 |
| Service Quality Audit based on Conceptual Gaps Model of Service Quality: A Case Study of Top Three Largest Local Bank in Malaysia LH Tan, SR Hamid, BCChew International Journal of Productivity and Quality Management 18 (1), 99-115, 2016 | 32 | 2016 |
| Quality management evolution from the past to present: Challenges for tomorrow SR Hamid, S Isa, BC Chew, A Altun Organizacija 52 (3), 157-186, 2019 | 28 | 2019 |
| Study on the optimization of charge-discharge cycle of electric vehicle batteries in the context of Singapore GB Shrestha, BC Chew 2007 Australasian Universities Power Engineering Conference, 1-7, 2007 | 28 | 2007 |
| Service quality implementation in shaping sustainable banking operating system: A case study of Maybank Group LH Tan, BC Chew, SR Hamid Qualitative Research in Financial Markets 9 (4), 359-381, 2017 | 26 | 2017 |
| Sustainable development practices in Services Sector: A case of the Palace Hotel from Malaysia SR Hamid, CB Cheong, A Shamsuddin, NR Masrom, NA Mazlan Transdisciplinary Research and Education Center for Green Technologies …, 2021 | 24 | 2021 |
| PESTLE Analysis on Toyota Hybrid Vehicles JH Tan, WL Chua, CK Chow, MC Chong, BCChew | 23 | 2012 |
| Integrated management system for quality management system accreditation H Muzaimi, SR Hamid, BC Chew Journal of Advanced Manufacturing Technology (JAMT) 12 (1 (1)), 87-100, 2018 | 19 | 2018 |
| Exploring Manager’s Perspective of Service Quality Strategies in Malaysian Banking Industry LH Tan, SR Hamid, BCChew Journal of Strategic Marketing, 1-18, 2015 | 19 | 2015 |
| Key performance indicators for measuring sustainability in health care industry in Malaysia KL Wong, KE Chong, BC Chew, CC Tay, SB Mohamed Journal of Fundamental and Applied Sciences 10 (1S), 646-657, 2018 | 16 | 2018 |
| Supply risk management: A case study of halal food industry in Malaysia F Azmi, H Musa, B Chew, I Jagiripu Uncertain Supply Chain Management 9 (2), 501-512, 2021 | 13 | 2021 |
| Green logistics implementation factors: a study on a global logistics provider AFR Lew, BC Chew, SR Hamid Journal of Advanced Manufacturing Technology (JAMT) 12 (1 (1)), 115-128, 2018 | 12 | 2018 |
| Green logistics implementation in Malaysian logistics industry LA Rose, BC Chew, MSRBA Hamid Advanced Science Letters 24 (6), 4214-4217, 2018 | 10 | 2018 |
